Services for Learners

Some of the information below may be subject to change due to the latest government restrictions.

Learning Resource Service and Flexible Learning

The Learning Resource Centres will be open to students at the usual times but with restricted numbers due to physical distancing requirements. Students should be advised that access to IT facilities and study areas will be on an appointment basis. For students requiring to borrow a book, they should be directed to browse the online catalogue in the first instance and then order the book via a click and collect service. A drop off area has been set up on each campus for books being returned.

PCs and study space can be booked by emailing the Learning Resource Team members.  Face coverings should be worn at all times in our Learning Resource Centres.

Time4Me

The Time4Me Mentoring Service will continue to run as normal. Referrals should be made using the standard referral form. Training will be provided for all mentors prior to starting any mentoring relationships.   Please email the team for further information.

Counselling

Our counselling service has been extended to provide additional support. This will continue via video/telephone appointment. Counsellors will be available on each of the campuses for crisis intervention/emergency appointments as follows:

  • Falkirk: Every day in the Student Hub 
  • Alloa: Monday pm, all day Thursday and all day Friday in room A201 on the upper floor
  • Stirling: Monday pm, all day Tuesday and all day Wednesday in room S0.134 on the ground floor

Any referrals should be made via the following email: counselling@forthvalley.ac.uk

Togetherall 

Forth Valley College students can access Togetherall– an online service for people who are feeling anxious or stressed, which also has good advice for keeping healthy both physically and mentally. Students can access the free service by visiting togetherall.com and registering using their college email address.  There is lots of advice and guidance and there are also forums available 24/7 where other members can offer support overseen by trained professionals.  

Learning Support Service 

The Learning Support Teams will operate via an online service. Students who require additional support should still complete the Additional Support form, but all appointments, including the completion of Change to Personal Learning Support Plans (PLSPs) will be via video appointments using Microsoft Teams.

If any Alternative Assessment Arrangements (AAAs) are required, please contact the team in the first instance to discuss. Please email: learningsupport@forthvalley.ac.uk

Learner Advisory Service

There will be a Learner Adviser based on each of the campuses and they will continue to offer the same service, but it will be mainly be via email or on an appointment basis. To book an appointment, students should email the Learner Advisory Service in the first instance or call any of the following numbers: 

  • Alloa: 01324 403132
  • Stirling: 01324 403144
  • Falkirk: 01324 403139 or 01324 403093  

Email: learneradvisers@forthvalley.ac.uk

In case of an emergency situation such as a safeguarding issue or a student in immediate need of assistance, please contact the Learner Advisory team. 

Student Funding

A member of the Student Funding Team will be available Monday - Friday, based in the Student Hub at our Falkirk Campus. Appointments should be pre-booked via funding@forthvalley.ac.uk or via phone on 01324 403000.

To adhere to social distancing, most of our face-to-face contact will be via appointments. For other campuses, please contact us via phone or email for any funding queries.

Exams

Exams will be conducted with the appropriate physical distancing measures in place and in line with the current Scottish Government Guidance. Our Exams Team will work with college staff, invigilators, students and candidates to ensure a safe and compliant examination experience for all.

Enrolments

For session 20/21 most enrolments will be completed by students online.  Where online enrolment is not possible, the Students Record Team will arrange a time for a face-to-face enrolment on campus, whilst complying with social distancing guidelines. 

Tel No: 01324 403170

Any direct debit mandates will need to be completed on campus. Students will be able to collect their ID cards when on campus. Due to GDPR guidelines, these cannot be posted out. Existing photos will be used for progressing students and new students will be required to supply a photo as part of their enrolment. 

Student Association

From the start of the new term, our Student Association will be available on campus to provide support and advice – please note that meetings must be booked in advance. 

For Students
Meetings can be held face-to-face with physical distancing measures in place or via telephone/video call. 

For Staff
Meetings will be held via telephone or video call. Further information, please email student.association@forthvalley.ac.uk

Applicants (Session 21/22)

Applications are now open for courses commencing in August 2021.  To browse the courses available, please click here.  

At the moment, all interviews are taking place by telephone or by video call.

If you have specific questions about your application or an interview, please contact student.applications@forthvalley.ac.uk