Services for Learners
Please be aware that the College is closed from 12 noon on Tuesday 21 December - Tuesday 4 January 2022 (inclusive) so some services may not be available.
If you are worried about your health and feeling unsafe, call NHS 24 on 111. You can also access the NHS Mental Health Hub via this number.
To talk to someone about how you are feeling, call The Samaritans on 116 123 (email: email@example.com) or Breathing Space on 0800 83 85 87
Text SHOUT Free to 85258
Learning Resource Service and Flexible Learning
The Learning Resource Centres are available to students but with reduced numbers due to physical distancing requirements on some of our campuses. Students should be advised that access to IT facilities and study areas will be on an appointment basis. For students requiring to borrow a book, they should be directed to browse the online catalogue in the first instance and then order the book via a click and collect service. A drop off area has been set up on each campus for books being returned.
PCs and study space can be booked by emailing the Learning Service Team at firstname.lastname@example.org or by contacting them through the Ask the Learning Services Team.
The Scottish Government Check In App is in place to support Test and Protect (paper based system also available for those without smartphones).
The Time4Me Mentoring Service continues to run as normal. Referrals should be made using the standard referral form. Training will be provided for all mentors prior to starting any mentoring relationships. Please email the team for further information.
Our counselling service continues to operate via video/telephone appointment only for the time being.
Any referrals should be made via the following email: email@example.com
Learning Support Service
Learning Support Advisors will operate via an online service. Students who require additional support should still complete the Additional Support Needs form but all appointments) will be via video appointments using Microsoft Teams. In certain circumstances, we can meet with students face-to-face. If you feel you require a face-to-face appointment, please note this on the Additional Support Needs form when completing it or contact firstname.lastname@example.org.
Support & Guidance Advisors
There will be a Support & Guidance Advisor based on each of the campuses and they will continue to offer the same service. A face-to-face service is available but students should ideally make contact via phone, email or Teams to make an appointment before visiting the service.
- Alloa: 01324 403132
- Stirling: 01324 403144
- Falkirk: 01324 403139 or 01324 403093
In case of an emergency situation such as a safeguarding issue or a student in immediate need of assistance, the normal Safeguarding process should be followed or a Support and Guidance Advisor can be contacted.
A member of the Student Funding Team will be available Monday - Friday, based in the Student Hub at our Falkirk Campus. Appointments should be pre-booked via email@example.com or via phone on 01324 403000.
To adhere to social distancing, most of our face-to-face contact will be via appointments. For other campuses, please contact us via phone or email for any funding queries.
Exams will be conducted with the appropriate physical distancing measures in place and in line with the current Scottish Government Guidance. Our Exams Team will work with college staff, awarding bodies, invigilators, students and candidates to ensure a safe and compliant examination experience for all.
Enrolments will be completed by students online as required. Where online enrolment is not possible, the Students Record Team will arrange a time for a face-to-face enrolment on campus, whilst complying with social distancing guidelines.
Tel No: 01324 403170
For any queries regarding online enrolment, please email OnlineEnrolment@forthvalley.ac.uk
Any direct debit mandates will need to be completed on campus. Students will be able to collect their ID cards when on campus. Due to GDPR guidelines, these cannot be posted out. Existing photos will be used for progressing students and new students will be required to supply a photo as part of their enrolment.
Our Student Association will be available on campus to provide support and advice – please note that meetings must be booked in advance.
Meetings can be held face-to-face with physical distancing measures in place or via telephone/video call.
Meetings will be held via telephone or video call. Further information, please email firstname.lastname@example.org