Handling difficult people, situations & conversations
This one-day workshop equips participants with the skills and confidence to effectively manage challenging people, situations, and conversations in the workplace.
Dates
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Description
This one-day workshop equips participants with the skills and confidence to effectively manage challenging people, situations, and conversations in the workplace. You will explore why difficult interactions arise, how to understand both what is being said and what is left unsaid, and how to approach these moments with clarity and professionalism.
Through practical tools and techniques, you will strengthen your ability to give constructive feedback, resolve conflict, deal with difficult customers, and communicate assertively — ensuring you can turn challenging interactions into opportunities for positive outcomes.
Prerequisites
None
Content
Attending this workshop will help you to:
- Understand what difficult and courageous conversations / situations are – and why they arise
- Understand the complexities of what is and what is not being said
- Develop confidence in having courageous conversations
- Develop confidence in giving specific feedback
- Demonstrate these skills in real situations
- Identify the importance of communication
- Resolve difficult situations
- Deal with difficult customers
- Be Assertive, and to ‘put people on notice’.
Certification
College Certificate of attendance