Conflict Management & Resolution
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Description
Conflict is a natural part of working life, but when left unresolved it can damage relationships, lower morale, and impact performance. This one-day workshop equips you with the insight and practical tools to better understand the roots of conflict, recognise your own response style, and apply effective strategies to manage and resolve disagreements constructively.
Through guided practice, you will learn how to turn conflict into an opportunity for collaboration, stronger communication, and positive change.
Prerequisites
None
Content
Attending this workshop will help you to
- Understand why conflict often occurs
- Identify your natural response to conflict
- Understand the nature of conflict, and how to reduce it
- Embrace a 5-step plan to deal with conflict
- Practice resolving and managing conflict situations.
Certification
College certificate of attendance