The Data Protection Act 2018 provides certain rights for individuals in relation to their personal data and how organisations use that data.

You can find more information about your rights on the ICO website.

To make a request in relation to any of your rights, contact dataprotection@forthvalley.ac.uk

Use the links below to access privacy notices which inform you how the College processes your data.

If you are unhappy with how Forth Valley College has collected, used, shared, stored or otherwise handled your personal information, you have the right to make a data protection complaint.

Examples may include concerns about:

• The handling of a Subject Access Request (SAR)
• The accuracy of personal information we hold about you
• How your personal data has been collected, used or shared
• The security of your personal information
• Retention or deletion of personal information
• Any other matter relating to the College's compliance with UK data protection legislation

How to Make a Data Protection Complaint

You can submit a data protection complaint by:

• Emailing: dataprotection@forthvalley.ac.uk
• Writing to: Data Protection Officer, Forth Valley College, Grangemouth Road, Falkirk, FK2 9AD
• Completing the College's online complaints or enquiry form which is available here - https://www.forthvalley.ac.uk/about-us/governance/feedback-complaints
• Contacting the College through any of our usual communication channels

You do not need to use specific legal terms or refer to data protection legislation when making your complaint.

What Happens Next?

The College will:

• Acknowledge receipt of your complaint
• Investigate your concerns and make any necessary enquiries
• Keep you informed of progress where appropriate
• Provide a response and explain the outcome of our investigation without undue delay and within 30 calendar days at most
• Inform you of any further rights available to you

If You Remain Dissatisfied

We hope to resolve all data protection concerns directly. However, if you remain dissatisfied after receiving our response, or if you believe we have not handled your complaint appropriately, you may raise your concerns with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/make-a-complaint/
Helpline: 0303 123 1113

Further information about how the College processes personal information can be found in our Privacy Notices.