HND Computing: Technical Support

Please note that due to COVID-19, this course will initially be delivered via a blended learning approach, which may include face-to-face learning in the classroom, remote learning off-campus and digital learning. When delivery is taking place on-campus, there will be reduced student numbers and physical distancing measures in place.


This course provides students with a thorough knowledge of all aspects of computing including network administration and computer hardware. 

Coursework involves concentrated study in network systems maintenance and operating systems (including Linux).  Cyber Security is also included with units in Ethical Hacking and Digital Forensics.

Year 1: 

  • Computer System Fundamentals
  • Troubleshooting Computer Problems
  • Building Local Area Networks
  • Hardware Installation and Maintenance
  • Developing Software: Introduction
  • Team Working in Computing
  • Introduction to Project Management
  • Configuring a Desktop Operating System
  • Graded Unit - Exam
  • Professionalism and Ethics in Computing
  • Digital Forensics
  • Ethical Hacking

Year 2:

  • Client & Network Server Operating Systems
  • Open Source Operating Systems
  • Network Technology & Data Communications
  • Troubleshooting: Desktop Operating Systems
  • Graded Unit - Project
  • Computer Networking: Practical
  • Providing Technical Support to Users
  • Professional Career Development in the IT Industry

  • Help Desk Administrator
  • PC Support Technician
  • User Support
  • Support Consultant
  • System Administrator
  • Network Administrator

On successful completion of this course students may progress onto a related degree programme.

Forth Valley College has formal articulation links in place for entry into year 3 of the following degree programmes:

  • BSc (Hons) Computer Networking - University of the West of Scotland
  • BSc (Hons) Information Technology - University of the West of Scotland
  • BSc (Hons) Web and Mobile Development - University of the West of Scotland
  • Bsc (Hons) Computer Systems & Network  - Edinburgh Napier University
  • Bsc (Hons) Information Technology Management - Edinburgh Napier University
  • BSc (Hons) Computing - University of the Highlands & Islands

    Please note articulation links are subject to change and do not guarantee a place on any university course. Students can still apply for entry to year 1 or 2 of many of these degree programmes and should check with individual universities for more detail. Each institution will have specific entry requirements.

One of the following:

  • Two Highers at grade C or above, one of which should preferably be in Maths or Computing Science or a technology subject (If the applicant does not possess Higher Maths, then National 5 Maths is required at grade B or above
  • Foundation Apprenticeship in IT Hardware and System Support plus a relevant Higher at grade C or above
  • Successful completion of a relevant access course or an appropriate group of National Qualification units
  • Applicants who do not meet the criteria, but have relevant experience or alternative qualifications, will be considered

Additional requirements:

  • Please note that selection will be made via a successful interview

Further advice for full-time applicants:

  • Please ensure you have an online account before starting your application.
  • If you created your account prior to September 2016, you will need to register a new account.
  • Before starting the application process, please ensure you already hold or are working towards the relevant entry qualifications required for the course you are applying for 
  • Ensure you use your own personal email address when creating your online account
  • Once you have submitted your application, you will receive an automated email immediately 
  • If you do not receive an acknowledgement e-mail immediately, please check your SPAM/Junk folder
  • Please include as much detail as possible in your personal statement such as; the reason you are applying, future career plans, previous employment, relevant experience, hobbies and interests
  • Disclosing support needs in your application will not affect your chances of being offered a place on a course at Forth Valley College
  • If your application is successful, you will be invited for interview. For January start courses interviews will be in Nov/Dec and interviews for August start courses will take place between February and May
  • If your application is unsuccessful, you will be offered support in finding a suitable alternative course 
  • Applicants who provide a mobile phone number on their application form will be sent a text reminder prior to the day of interview 

If you are unable to attend an interview or wish to withdraw your application - please email

  • Location

    Alloa Campus

  • Attendance


  • Start date

    30 August 2021

  • End date

    10 June 2022

  • SCQF Level

    Level 8