HND Computing: Technical Support

This course provides learners with a thorough knowledge of all aspects of computing including network administration, computer hardware and support. Coursework involves concentrated study in network systems maintenance and operating systems (including Linux). The course also provides the knowledge and understanding to obtain Microsoft Certification and if successful, students may become Microsoft Certified Professionals (MCP) gaining accreditation in Microsoft Certified IT Professional (MCITP). These modern industry standard qualifications are beneficial in today's IT Job market.

Year 1: 

  • Computer System Fundamentals
  • Troubleshooting Computer Problems
  • Building Local Area Networks
  • Hardware Installation and Maintenance
  • Developing Software: Introduction
  • Team Working in Computing
  • Computing: Planning
  • Introduction to Project Management
  • Configuring Desktop Operating Systems
  • Graded Unit
  • Exam
  • Professionalism and Ethics in Computing
  • Managing a Web Server

Year 2:

  • Client & Network Server Operating Systems
  • Open Source Operating Systems
  • Network Technology & Data Communications
  • Professionalism and Ethics in Computing
  • Troubleshooting: Desktop Operating Systems
  • Graded Unit 
  • Project
  • Introduction to Computer Forensics
  • Computer Operating Systems 2 (using Linux)
  • Providing Technical Support to Users
  • Mail Server Management

  • Help Desk Administrator
  • PC Support Technician
  • User Support
  • Support Consultant
  • System Administrator
  • Network Administrator

On successful completion of this course students may progress onto a related degree programme.

Forth Valley College has formal articulation links in place for entry into year 3 of the following degree programmes:

BSc (Hons) Computer Networking - University of the West of Scotland
Bsc (Hons) Computer Systems & Network  - Edinburgh Napier University
BSc (Hons) Computing and IT Practice (top-up) - Open University
BSc (Hons) Cyber Security and Networks - Glasgow Caledonian University
BSc (Hons) Information Technology - University of the West of Scotland
Bsc (Hons) Information Technology Management - Edinburgh Napier University
BSc (Hons) Web and Mobile Development - University of the West of Scotland

Please note articulation links are subject to change and do not guarantee a place on any university course. Students can still apply for entry to year 1 or 2 of many of these degree programmes and should check with individual universities for more detail. Each institution will have specific entry requirements.

One of the following: 

  • Two Highers one of which should be in Computing Science, Maths or a technology or science subject
  • Foundation Apprenticeship in IT Hardware and System Support plus a relevant Higher at Grade C or above
  • Successful completion of a relevant access course or an appropriate group of National Qualification units
  • Applicants who do not meet the criteria, but have relevant experience or alternative qualifications, will be considered

Additional requirements:

  • Please note that selection will be made via successful interview

Further advice for full-time applicants:

  • Please ensure you have an online account before starting your application.
  • If you created your account prior to September 2016, you will need to register a new account.
  • Before starting the application process, please ensure you already hold or are working towards the relevant entry qualifications required for the course you are applying for 
  • Ensure you use your own personal email address when creating your online account
  • Once you have submitted your application, you will receive an automated email immediately 
  • If you do not receive an acknowledgement e-mail immediately, please check your SPAM/Junk folder
  • Please include as much detail as possible in your personal statement such as; the reason you are applying, future career plans, previous employment, relevant experience, hobbies and interests
  • Disclosing support needs in your application will not affect your chances of being offered a place on a course at Forth Valley College
  • If your application is successful, you will be invited for interview. For January start courses interviews will be in Nov/Dec and interviews for August start courses will take place between February and May
  • If your application is unsuccessful, you will be offered support in finding a suitable alternative course 
  • Applicants who provide a mobile phone number on their application form will be sent a text reminder prior to the day of interview 

If you are unable to attend an interview or wish to withdraw your application - please email

  • Location

    Alloa Campus

  • Attendance


  • Start date

    26 August 2019

  • End date

    12 June 2020

  • SCQF Level

    Level 8